Where the workflow shifted
Agentic commerce sources point to a practical support problem: AI can advise and buy, but order exceptions and disputes still need human resolution.
A shopping agent must pass order state, user authorization, product facts, and support history to a person when the flow breaks.
Tool names are not outcomes
The signal matters when it clarifies a real service task, deliverable, and acceptance rule, not when it only shows a demo.
Check permissions and failure
- Design a handoff package with user goal, authorization record, product facts, order state, and failure reason
- Keep the test narrow: one service scenario with clear inputs, deliverables, acceptance rules, and human review
What still needs proof
Without a handoff package, users must repeat the story after an AI-shopping failure. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.