Define what AI can and cannot do before scaling automation pages

Trust comes from explicit boundaries, not more features.

Useful for: AI builders, support teams, SaaS operators

OpenAI Developers documentation screenshot of the MCP Inspector interface
Image source: OpenAI Developers.

Where the workflow shifted

Impression without clicks is often a sign that users cannot confirm whether this answer will complete their task.

Place the handoff matrix in the first section: auto-process, escalate to human, and not-covered tasks.

Tool names are not outcomes

The signal matters when it changes how a team ships, reviews, or recovers work, not when it only names another tool.

Check permissions and failure

  • Publish one handoff contract per high-intent query group and align homepage/archive links to it
  • Keep the test narrow: one low-risk task or tool entry before connecting permissions, logs, failure handling, and human takeover to production

What still needs proof

Missing handoff rules turns automation into ambiguity for readers. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.

handoffautomation boundaryreader decision