Separate reader traffic
Microsoft Copilot Studio combines custom copilots, knowledge, topics, and actions in the build process, so service pages should define source material and answer boundaries.
Support, internal assistant, and business Q&A offers need knowledge sources, non-answerable topics, handoff rules, and update frequency.
Requests are not readers
The useful question is not whether traffic looks busy; it is which activity represents readers, monitoring, crawlers, retries, or system errors.
Check the logs first
- Add source inventory, topic scope, refusal rules, escalation paths, and maintenance cadence to the offer
- Keep the test narrow: one low-risk task or tool entry before connecting permissions, logs, failure handling, and human takeover to production
What still needs proof
Without boundaries, clients blame service quality for errors caused by missing documents and permissions. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.