Klaviyo Custom AI Skills shows why customer agents need your business logic, not just vendor defaults

Brands increasingly want customer agents to understand loyalty rules, returns, promotions, and internal systems in ways generic support bots cannot.

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Klaviyo Custom AI Skills shows why customer agents need your business logic, not just vendor defaults
Radar take

Customer-agent quality starts becoming a control-surface problem: what custom logic matters most for conversion and support costs.

List the five customer skills worth customizing before trying to automate everything.

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