What changed
Work IQ and Foundry both place agents inside observable, managed production environments where cost and engagement become operating metrics.
Teams piloting agents need to measure model calls, runtime cost, failure cost, human review, and customer impact in one workflow view.
Why it matters
Agent ROI should be counted by workflow, not by model calls alone. Workflow signals matter when they shorten the path from demand to delivery, not merely when they add another tool name to the list.
operations leads, AI product managers, finance teams, and automation teams should use the signal to decide what must be clearer for users, buyers, or operators before the next page, workflow, or offer is shipped.
What to check
Add cost fields for model calls, runtime, failure handling, human review, and customer remediation.
Keep the test narrow: one low-risk task or tool entry before connecting permissions, logs, failure handling, and human takeover to production.
What needs verifying
A success-count dashboard can hide the cost of errors and manual fallback. The original source remains linked so readers can separate the announcement from this site's interpretation.