Where the workflow shifted
Shopify Storefront API exposes products, variants, pricing, and storefront context that can become the fact layer for support agents.
Prepare product, variant, price, inventory, shipping, return, and membership facts before expecting an AI support agent to answer reliably.
Tool names are not outcomes
The signal matters when it clarifies the buying path, not when it adds another isolated commerce feature.
Check permissions and failure
- List the facts the agent can read and mark which ones should also be visible on public pages
- Keep the test narrow: one priority product or checkout flow before expanding recommendation, authorization, payment, and support work
What still needs proof
Missing facts lead to wrong answers about refunds, shipping, inventory, discounts, or account status. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.