Where the workflow shifted
AI SDK tool calling frames tools, parameters, and multi-step calls as programmable objects, which helps support, order, product, and operations teams define safe actions.
Do not sell one universal agent button; define order lookup, address change, coupon creation, product-page update, and human escalation as separate tools.
Tool names are not outcomes
The signal matters when it clarifies the buying path, not when it adds another isolated commerce feature.
Check permissions and failure
- For each business tool, write required input, returned output, and the condition that forces handoff
- Keep the test narrow: one priority product or checkout flow before expanding recommendation, authorization, payment, and support work
What still needs proof
Without stop conditions, agents continue with incomplete information and create support or risk costs. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.