Separate reader traffic
Shopify returns and exchanges documentation puts refunds, cancellations, returns, and exchanges inside order operations.
AI shopping assistants need order status, refund progress, exchange rules, and support handoff to come from the same operational facts as the help page.
Requests are not readers
The useful question is not whether traffic looks busy; it is which activity represents readers, monitoring, crawlers, retries, or system errors.
Check the logs first
- List order, refund, exchange, tracking, and handoff fields, then rewrite the help answer around them
- Keep the test narrow: one low-risk task or tool entry before connecting permissions, logs, failure handling, and human takeover to production
What still needs proof
A generic contact-support answer forces buyers to repeat order context and weakens trust. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.